FAQ

What are your business hours?

-Business hours are Monday-Friday 8AM-4PM, we are closed all federal US Holidays. Please be aware of disclaimers on the top of the site to let you know if we have any unexpected days closed.

Why hasn’t my order been completed?

-Orders will not be completed until the order has been shipped. Shipping is estimated to ship 14-21 business days. There will always be a notice at the top of the website with estimated shipping/processing times. You will receive an initial email stating that your order has been received and is processing. You will receive another email when your order is completed, and another email with tracking information sent your email associated with PayPal.

Do you do custom orders?

-Yes! I love doing custom orders. If you are looking to place a custom order, please email me at lpaulldesigns@gmail.com to discuss your vision!

Are the shirts screen printed?

-No, my shirts are not screen printed. I use  professional quality heat transfer vinyl and a professional heat press.

Why does it take so long to ship?

-I try my best to get your order to you as soon as possible. I make every item myself, and my husband ships them.¬†Remember when new designs are listed or sales are taking place, many orders are being placed all at once, and I simply work on them in the order they’re received. As much as I’d love to be as quick as Amazon Prime, I am just one person doing my best to work efficiently while still maintaining a work/life balance.

Please remember this is a side business, and not my full time job, as I am a full time teacher. I enjoy creating your special items, but want to ensure great quality, too! I do all of the ordering and designing myself, and my husband assists with shipping.

Didn’t answer your question? Feel free to email me at lpaulldesigns@gmail.com